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Salary information comes from 302 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Experience in a similar customer service role; Employer Active 3 days The IT Service Manager II acts as the first point of entry focusing on enhancing the stakeholder relationship, improving workplace productivity, and ensuring a positive user experience by resolving IT issues via in-person, phone, chat, email and other support Nov 29, 2023 · Today’s top 1,000+ Microsoft Customer Service jobs in Cleveland, Ohio, United States. In Modern Work (MW), we help our customers get productive and stay productive with Microsoft 365 product families. 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